Terms & Conditions

Triathlonbox terms and conditions

These Terms and Conditions govern your use of the Triathlonbox services and website. By visiting the Triathlonbox website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

In order to contract with Triathlonbox you must be over 18 years of age. Triathlonbox retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Triathlonbox or may in some cases be a third party. Where a contract is made with a third party Triathlonbox is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Payment

Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards, PayPal and Worldpay. Card charges will appear on your statement as "TRIATHLONBOX".  All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster, available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Legal part

Triathlonbox Ltd Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts

Delivery

Delivery will take up to 10 working days. If your order is particularly urgent, please email us your requirements and we will do all that we can to assist you with your request.  Please bear in mind that items can get delayed in the post so on occasion things might take longer than we’ve said. If there are delays, let us know and we’ll try to help. If you don’t receive anything within 30 days, email us and we will endeavour to solve our delivery issues.

Returns

Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.

All returns must have a completed returns form.
We will refund you to your original payment method.
We make no charge for returns, there is no restocking fee, postage costs will be excluded from the returns fee.
Customised items cannot be returned*
Triathlonbox customers have 365 days from date of delivery to return their orders.

*We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard return policy.

Faulty/Damaged Triathlonbox products

Our quality control ensures this is very unlikely but if you do find problems with the box when they arrive, we’ll be very happy to refund or replace you in full. We’ll need the items back though so we can work out what went wrong but we’ll cover the cost of the return postage.

Reviews

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Triathlonbox website.  If you do have a negative comment to make please first make it to johnpaul@triathlonbox.co.uk so that we can try to solve the problem, We don't like unhappy customers so we will do all that we can to put a smile back on your face.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. This warranty does not affect your statutory rights.

Privacy

We won’t share your personal details with any other companies. We may drop you the odd email to let you know about new products, offers or other developments with Triathlonbox but you can always unsubscribe from these if you don’t want them.

The Contract

Getting your order confirmation and payment isn’t the same as entering into a contract with you. This only happens when we send out your items. This is standard legal practice and is necessary because we might have accidentally made a pricing error or sometimes even your payment might later be declined by your bank. Placing an order and paying for it means you have accepted these terms and conditions.

Email When in Stock: Terms and Conditions

When you sign up for the 'Email When in Stock' service, you ask Triathlonbox to send you an email when your selected item is back in stock. We will try our best, but we cannot guarantee that you will receive an email notifying you when your chosen product is in stock.  The email is a notification, not a reservation; it’s not a guarantee that the product will still be available when you attempt to purchase. Given that it’s likely a sold out product will be a popular one, we suggest that you act quickly to avoid disappointment.

Copyright

Unauthorised use of words and images from this website is copyright theft so please don’t do it. If you want to use any of it please ask by emailing us.